FAQ

Below are answers to some of our frequently asked questions. Please feel free to send us an email with any questions not answered here. 

What type of metal do you use? 

- Our signs are made from 14 gauge steel unless listed otherwise. 

What do you finish your pieces with?

- Our work typically receives a powder coat finish, unless an alternate finish is requested. Items can also be ordered as raw, unfinished steel, but it's important to note that these items will rust over time.

What is your typical turn around time? 

- Orders for standard or personalized items typically take 10-14 business days to create, after the design is finalized and payment has been received. Custom orders may take longer depending on the time needed for designing. 

Can you create custom designs? What is the process? 

- We can absolutely create a custom design for you. Please start by sending us an email with your idea, the size & finish that you'd like, and when you need the piece by. You can even attach a doodle or photo of what you'd like as well. We do our best to bring your visions to life! hyattcustommetalwork@gmail.com

Is there an additional charge for shipping? 

- Shipping prices are already built in, so there are no additional shipping costs. Shipping typically takes 2-5 days. If you are local to Waterford, MI and prefer to pick up you item, please send us an email before you order. 

Please note all we are a family run shop and we will always do our best to accommodate your requests. We will do our best to respond to emails and messages within 24-48 hours. All items are made to order and small imperfections do occur. 

For any additional questions or concerns- Let us know: hyattcustommetalwork@gmail.com